First: Introduction
The term Privacy Policy refers to the method by which the Rakaz Platform collects data and protects the personal information of its users. This policy is of utmost importance.
The terms used in this Privacy Policy are defined as follows:
- The Platform, Rakaz Platform, or Rakaz: Refers to the electronic platform owned by Rakaz Real Estate Company, accessible through the website, Android applications, iPhone applications, or any other electronic applications or websites.
- The term platform does not refer to any specific individual’s personal information. Instead, personal information is collected from individuals who wish to use the platform through various means such as browsing, contacting customer service via phone or email, and other methods. By providing your personal information to the platform, you authorize it to process this information in accordance with the terms and conditions of the Privacy Policy.
The terms of this Privacy Policy may be modified, in whole or in part, at any time. The modified version will be published on the platform and will become effective seven days after its publication. By continuing to use the platform after such publication, you agree to the terms and conditions in the modified version and acknowledge the changes made regarding your personal data that you had previously provided to us.
By using the platform, you agree to the terms of the Privacy Policy, which is legally binding. If new features or tools are added to our services, they will also be subject to this policy.
We will store your personal information, use it, and disclose it in accordance with applicable laws, regulations, and customs, and as outlined in the platform’s Privacy Policy. Your consent will always be requested before using your personal information for purposes other than those described in the Privacy Policy.
Second: User Information
We collect the following information from users:
- Personal Information: Your name, ID number or commercial registration number, tax number, address, email, mobile number, and any additional information that we may require.
- Device Data: Files on your device, including photos or other data you allow us to access.
- Content Information: Information you publish on the platform, which is required to verify your identity, contact you, and enable you to use the platform’s services and features.
We also collect data from web pages hosted by the platform that users visit, as well as browsing behavior, device information, browser type, network connection, and IP address. This information is used to improve and enhance your experience with us.
Users grant the platform access to their camera, photo library, and location to fully utilize the platform’s services. By using the platform, you authorize us to access your location via your device’s mapping service to provide optimal service.
We collect data related to the services offered and performance measurements, including user activity and interactions on the platform.
When the platform is installed, we collect device-specific information, including device type, operating system, browser information, IP address, mobile network details, and device identifiers. If location access is permitted, location data is also collected.
Third: Visitor and Support User Information
When you install the platform, we collect the following:
- Personal Information: Name, email, device details, operating system, browser type, network connection, IP address, mobile network details, and device identifiers.
- Location Data: If granted access.
We may also collect personal information submitted through support requests or other inquiries to the platform, including chat conversations and phone support interactions, for performance evaluation and quality improvement.
Additional data such as reviews, comments, and other content shared on the platform may be collected and used for personalized marketing, either directly or in collaboration with third parties. By agreeing to this policy, users grant permission to use their personal data for marketing, development, or other purposes determined by the platform or its owning company.
Fourth: Cookies and Tracking Technologies
Cookies are sent to your browser from the platform and stored on your device. Each device accessing the platform is assigned a unique cookie.
Cookies are used to:
- Identify your device.
- Provide personalized services.
- Display advertisements from Google and other third-party services.